Why a blog post on the BPS industry (business process services for the uninitiated). Well actually it is not just this one but several forthcoming one's including this one. And the key reason if I may say so is that I currently work for this industry. I take care of the Organizational Effectiveness Function for the BPS Line of Business of Tata Consultancy Services (popularly known as TCS).
Truly a people intensive and fast growing industry and very relevant for discussing people related matters.
Truly a people intensive and fast growing industry and very relevant for discussing people related matters.
The BPS line of business accounts for about 12% of the overall revenues of TCS. (closed FY13 with overall revenue of INR 62,989 Crores or 11.57 Billion USD)
Well BPS industry in a sense changed the fortunes of many many people in India. Job opportunities shot up and the industry has contributed significantly to direct employment which grew from about 70,000 in 2001 to over 0.85 Million in 2011.
Also from revenues of < 1 Billion USD in 2001 the industry crossed about 16 Billion USD in 2011 and today its revenues are in the range of 20 Billion USD which represents about 20% of the IT/ITeS industry.
Slated to grow at a rapid pace even in the coming few years NASSCOM has projected a revenue of 50 Billion USD for this industry in 2020. This surely implies that we are in a sweet spot today as far as potential and growth are concerned.
The industry hires employees with graduate, post graduate and higher advanced level degrees across a range of degree streams (Commerce, Finance, Mathematics, Statistics, Biotech, Pharma and Life Sciences, Management, etc... to name a few) and hence truly a big contributor to the diversity focus also. In fact most companies in this sector have in upwards of 25% female composition in their workforce when some even have as high as 40 to 45% women in the workforce.
In my next post I shall discuss some challenges on the people front for this industry and what can be done to overcome these.
Slated to grow at a rapid pace even in the coming few years NASSCOM has projected a revenue of 50 Billion USD for this industry in 2020. This surely implies that we are in a sweet spot today as far as potential and growth are concerned.
The industry hires employees with graduate, post graduate and higher advanced level degrees across a range of degree streams (Commerce, Finance, Mathematics, Statistics, Biotech, Pharma and Life Sciences, Management, etc... to name a few) and hence truly a big contributor to the diversity focus also. In fact most companies in this sector have in upwards of 25% female composition in their workforce when some even have as high as 40 to 45% women in the workforce.
In my next post I shall discuss some challenges on the people front for this industry and what can be done to overcome these.
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