The term "Employee Experience" (EX) has been around for the past few years. It is nothing but the sum total of an employee's interactions with their employer, from the onboarding process to their daily work experience and eventual exit from the company. In the days since Covid-19, the concept of EX has gained significant importance, with organizations of all sizes realizing that employees are their biggest assets and should be treated accordingly.
Emerging Employee Experience
The current pandemic situation has brought about significant changes in the way we work. The shift to remote work has become the new norm, and the trend is likely to continue. This change has emphasized the importance of EX, with organizations scrambling to improve the digital and remote working experience for their employees. EX has become a crucial aspect of an organization's overall strategy for employee retention, engagement, and productivity.
Employers now realize that a positive employee experience is critical to attracting and retaining the best talent, and they are willing to invest in it. According to a recent study by Gallup, companies with highly engaged employees (top quartile of surveyed) are 21% more profitable and 17% more productive than those in the bottom quartile. This is why companies are focusing on emerging employee experience trends to improve employee engagement, loyalty, and overall satisfaction.
Here are some of the emerging employee experience trends:
Flexible Work Arrangements: The pandemic has accelerated the adoption of flexible work arrangements, including remote work and flexible hours. This trend is likely to continue, with more companies offering these options to their employees. This is now a global trend and not just in some advanced economy.
Digitalization: The pandemic has also accelerated digital transformation across all industries. Companies are investing in digital tools to make remote work more efficient, such as virtual communication tools, digital and virtual hiring processes, entire training programs online, digital onboarding processes, and remote access to critical systems.
Wellness & Mental Health Care: The pandemic has had a significant impact on employee mental health. Companies recognize this and are now offering mental health support to their employees, such as counseling services and mindfulness programs.
Personalization: Employees want to feel valued, and personalization can go a long way in achieving this. Companies are using data to personalize the employee experience, including tailored learning and development programs, personalized benefits packages, and customized work arrangements.
Aligning Purpose: Employees want to work for companies that align with their values. Companies are now taking a more active role in social responsibility initiatives, such as reducing their carbon footprint, promoting diversity and inclusion, and supporting local communities.
Thus, the emerging employee experience trends reflect the new normal in the post-pandemic world. Organizations that invest in these trends will be better positioned to attract and retain the best talent, improve employee engagement and loyalty, and ultimately achieve greater profitability. As the business world continues to evolve, it is essential for companies to adapt and prioritize employee experience to remain competitive in the marketplace. Is your company already there? Do you see signs of the above in your organization, then you are in a realistic world.
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