The Quest for Delivering Lasting Change?

There is a saying that goes like this.... "Put a Changed Man Into an Unchanged Context and he eventually goes back to his old ways of doing things".  

 This is a paradox for trainers.  General quest for trainers is to see change come about. Their role is that of a change agent.  However the lasting change does not come by because of the above.   Which means... The trainers should understand the context from which the trainee (who you expected to change) came from and eventually went back to.  

Understanding the context and seeing that in light of the training is very important.  Therefore the role of the trainer is also to collaborate with the owner of the context (here it is the line manager)  to understand stumbling blocks as well as enablers for the desired change.  

For e.g. you wanted to make people more proactive through a training program.  However the situation on the ground once the trainee went back (here it is say one of the operations floor for customer X) was one where any hint at addressing something which was not raised as an issue by the client or any other stakeholder is not welcome and looked at with suspicion is a sure shot recipe for the trainee going back to old ways.   Why rake up issues, why search for embers to burn your feet... these are the kind of manifestations of feedback.

So what do you do?  Trainers can pass the baton to designers and say the context should be taken care of during design.  Yes but the product you create is what gets back to action in the context... (in example above it is the operations for Customer X) and it is in the trainers interest to work with the managers or leaders in the floor of operations for Customer X to see how people are encourage for being proactive.   The managers need to be sensitized that one has to encourage, reward, cajole people to be proactive just in case they have been so used to not being proactive and waiting for fires to be doused.

Operationally using Kurt Lewins - Force Field Analysis helps in identifying barriers to change and resisting forces and as a group the Trainers can work with leaders to eliminate the opposing forces.   Thereby it becomes a much easier task for trainers to achieve their goals of bringing about lasting change once the context issues have been addressed to facilitate changed behaviors.