Which CEO or COO would not roll up his / her eyes when you
say you can reduce cost for the organization by 5%, increase revenues by 4% and bring down
attrition by 2% over next one year.
They would jump up and welcome you, make you feel special.
These are exactly the kind of things that Workforce
Management and Analytics can do for organizations.
This was the theme session on WFM&A at Bangalore HR Summit 2014,
yesterday (12 Dec) at Bangalore. I had
the pleasure to anchor this session where there were over 150+ participants and three panelists sharing expertise and experiences from likes of IBM, Accenture, HP and Cloud9 Hospitals. .
The presentations revolved around three
aspects. First was around WFM itself. Anchored by a budding entrepreneur the session covered aspects on talent
planning, staffing and allocation which actually went on the show how one has
to organize for flexibility in staffing, look for JIT hiring and optimize cost
and improve the organizations agility.
This was followed by a concept on how to engage employees after getting
them into your organization especially using social media as a lever to create
transparency in positions available and also to drive a collaboration across
the organization.
The final part was
on how analytics was essential to tie up the view across the complete
cycle. You had to look at various trends focus on intuitions that you
have about the people practices, convert
them into hypothesis and then look for ways in which you can gather, retrieve
and generate data to test the hypothesis.
The better the insights the more relevant would be the action taken and
outcomes.
In essence we concluded that for WFM&A to succeed you
needed to show tangible outcomes (action from the insights) and this helps
build the credibility. Second it needs
support and visibility from Top Leadership.
Third you don’t need to run after complex analytical models. You start with simple tools and draw
insights, build on this as it gets more buy in from your organization members
and then move up the complexity ladder.
